Privacy Policy

This Privacy Policy establishes the terms in which Coopealianza uses and protects the information that is provided by its users when using its digital platforms, products and services. The cooperative is committed to the security and privacy of its users' data, maintaining strict control over them and using them only to improve the service that the user expects to receive. When you are asked to fill out the personal information fields with which you can be identified, this is done with the assurance that it will only be used in accordance with the terms of this document. This Privacy Policy is subject to updates as time passes, or business requirements require its corresponding adaptation, therefore, changes will be published on the official website of the cooperative., therefore you are recommended and requested to check this page when required, to ensure that you agree with these terms.

The collection of personal information is carried out in accordance with the legislation in force in the Republic of Costa Rica, specifically Law 8968 on the Protection of Individuals from the Processing of their Personal Data and its Regulations.

  1. Information that is collected


Our digital platforms may request personal information that allows the associate to be identified, for example; name, identification number, contact information such as your email address, telephone number and demographic information. This information is provided directly by the user.

When using our mobile applications, Coopealianza Virtual and Coopealianza Sinpe Móvil, access is requested to the contact book of the mobile device, which is only used to send money through Sinpe Móvil. Additionally, access to the image gallery is requested to upload files related to product requests, as well as to download and share transaction receipts. This access is temporary and optional, no information is stored for later use.

When using our services, data and information, called Log Data, is collected. This data log may include information such as Internet Protocol (IP) address, device name, operating system version, application settings when using our services, date and time of service use, and other statistics. . Additionally and with the purpose of providing greater security when using our digital platforms, the Coopealianza Virtual application allows you to authenticate with biometrics, whether fingerprint or facial recognition, as long as the user's mobile device allows it. These biometric data are not collected by Coopealianza and their management falls on the user's mobile device.

Likewise, when necessary, specific information may be required to process a request, quote, contract or make a delivery of a product or service. The information requested on a mandatory or optional basis will be defined by the technological tool used for data collection. When mandatory information is not provided by the user, the tool will not allow the request to be advanced or sent to the cooperative; Therefore, in the absence of sufficient information and with the required quality, it will not be possible to provide the corresponding service, exempting the cooperative from responsibility.

  1. Use of the information collected


Our digital platforms use the information so that you can access our financial products and services, provide you with the best possible service, particularly to maintain a registry of users, requests if applicable, and improve our products and services. Information with special offers, new products, transactional or informational notifications and other information that we consider beneficial to you or that may provide you with email, text messages or similar means may be sent periodically through our official communication channels. any benefit, this information will be sent to the email address and/or telephone numbers that you provide, and may be canceled at any time following the instructions given in the same communication.

Likewise, the information collected is used to determine the usage behavior of our digital platforms and thereby implement fraud prevention tools.

To comply with the above, Coopealianza may share the information described in point 1 with service providers that carry out functions related to Coopealianza products and services, some examples are transactional notifications, home delivery of products, services or documents, attention to emails, collection management, payment processing, among others. These commercial relationships are covered by contracts and confidentiality agreements according to the current legislation of the Republic of Costa Rica.

Coopealianza is highly committed to fulfilling the commitment to keep your information secure. The most advanced and updated systems are used and required from our suppliers to ensure that there is no unauthorized access, for which SSL (Secure Sockets Layer) communication protocols based on encryption technology are used. This secure environment helps protect the confidentiality of your data when you conduct online transactions through our sites.

Additionally, our Coopealianza Virtual application exclusively uses the URL to securely process user transaction information. This URL is an integral part of the service provided by Bankingly, our trusted partner in the development of digital channels. Its use is essential to ensure the safe and efficient operation of our application.

  1. Cookies

A cookie refers to a file that is sent with the purpose of requesting permission to be stored on the user's device. Upon accepting said file, it is created, and the cookie is then used to obtain information regarding web traffic, and also facilitates future visits. recurring to a web address. Another function that cookies have; is that with them digital platforms can recognize you individually and therefore provide a better personalized service.

Our digital platforms use cookies to identify the pages that are visited and their frequency. This information is used solely for statistical analysis, and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service on our digital platforms, they do not give access to information from your computer or from you, unless you want it and provide it directly. You can accept or deny the use of cookies, however, most browsers automatically accept cookies as they work to provide a better user experience. You can also change the settings on your devices to decline cookies. If they decline, you may not be able to use some of our services.

  1. Links to Third Parties.


Our digital platforms may contain links to other web pages that may be of interest to you. Once you click on these links and leave our digital platforms, we no longer have control over the site to which you are redirected, therefore; We are not responsible for the terms of use or privacy, or the protection of your data on third party sites. These sites are subject to their own privacy policies, therefore, it is the user's responsibility to verify them to confirm if you agree, exempting Coopealianza from any responsibility in this regard.

  1. Control of your personal information


At any time you can restrict the collection or use of personal information that is provided to our digital platforms. Every time you are asked to fill in a form, such as the user registration form, you can check or uncheck the option to receive information by email. If you have marked the option to receive our newsletter or advertising, you can cancel it at any time.

Coopealianza will not sell, transfer or distribute personal information, unless required by a judge of the Republic of Costa Rica with a court order or in compliance with the rules that regulate the National Financial System.

  1. Questions or comments


If you have any questions about the treatment we give to your personal information, you can contact us by the following means:

Phone: (506) 2785-3000